How do I join the trips?
TO BOOK A PLACE
- Complete electronically or print out the registration form (excel format).
- Return the completed form along with a deposit of £100 per person (if >1 month before the tour or full price if tour is <1 month away) and send to our office/email address below. Cheques/bank draft/postal orders should be made payable to ‘Kelana Convoy Ltd’. You can also pay via electronic transfer to our bank account (details below):
- Families and participants at the same address can use the same registration form. Participants of the same group with different contact details should complete a separate form or put their contact details on the same form to allow us to contact them if necessary.
- The rest of the payment should reach us as soon as possible and at least 4 weeks before the date of departure or you may lose your seat and deposit.
Join the fun! |
FOR CUSTOMERS OUTSIDE THE UK
- You have to make payments in British Pound Sterling either by bank Draft payable to ‘Kelana Convoy Ltd’ (suitable for people from the Republic of Ireland) or make an electronic transfer to our account. Please note that there are bank charges for electronic/telegraphic transfers of between £10-£15. PLEASE MAKE SURE YOU WRITE THE BIC/SWIFT CODE AND IBAN NUMBERS ON THE MONEY TRANSFER FORM OTHERWISE IT WILL TAKE A LOT LONGER FOR THE PAYMENT TO REACH US AND INCREASED BANK CHARGES.
- You need to arrange your return flight ticket to London yourself.Arrange your flight to arrive in London at least one day earlier than the Europe Tour departure date. The return journey needs to be at least one day after the Europe Tour ends.
- We can help you find accommodation in London.
To register for the trip, it is advisable that customers from Malaysia, Japan, USA, the Middle East, and other countries should:
- fill in the form by printing them out from our web page and send them to our address or,
- email the completed form to our email address and,
- pay the deposit by electronic transfer to our account or send a Bank Draft in British Pound Sterling to our address.
- You can get a Bank Draft from your local bank and ask them to make it payable to ‘Kelana Convoy Ltd’.
Make sure you let us know once you have done the above to avoid confusion.
WHAT IS THE DEADLINE TO JOIN?
There is no deadline to join the trips. As places are limited, we take registration on first come, first serve basis. So do register as soon as possible to avoid disappointment. However, If you make a last minute decision to join, eg. a day before or even the night before departure, do call us and you will be able to join subject to availability. But do make sure you decide as soon as possible to avoid any disappointment.
HELP PROMOTE THESE WONDERFUL TRIPS
To avoid polluting our fantastic planet, we do not produce any leaflets/brochures. We simply ask you to tell your friends and families about us and refer them to our website for information. The more the merrier!
GROUP BOOKINGS
Save £££s by booking in a group (min 5 persons aged 15+ years).
Summary of group discounts
| No. of People |
Discount |
Singles Club |
| 5 - 10 |
£5 discount per adult |
| 11 - 15 |
£10 discount per adult |
| 16 - 20 |
£15 discount per adult |
| 21 + |
£20 discount per adult |
Notes:
- The group do not have to register at the same time to qualify for group discounts above. However,They need to be on the same trip
The number of people in the group can grow as members of the group register for the trip
Therefore you should not delay to register and secure the seat on your chosen trip!
To form a group, just write the name of the group leader on the registration form (just nominate one person)
Only adults can make up the number of people in a group for discount purposes. Similarly the discounts above are only applicable to adults. Child prices are already discounted (see below).
The discount available will be based on the final number of customers in the group (e.g. if 11 people register in your group but 2 cancelled then the discount will be £5).
- Once you have a group name, this cannot be changed or combined with another group after your booking is confirmed.
- Everyone in the group has to pay the deposit of £100. The discount will be applied on the outstanding balance.
- Group discounts are not applicable on Andalusia tours.
TOUR CHANGES AND/OR CANCELLATIONS
Changes made by you
If you wish to change to an alternative departure date/tour or
transfer your booking to someone else, please contact us immediately and we will do our best to
help. Transfers to another tour date are subject to availability and a charge may apply ( this is
to cover any costs/losses we may suffer as result of changes made by you). If you change to a
tour that is subsequently cancelled, we will not be able to refund your deposit (i.e. £100).
Cancellation by you
If you need to cancel your trip please contact us immediately.
Deposits are non-refundable unless you can find a replacement. Replacements may be subject to a charge depending how soon the replacement was found. If you are unable to
find a replacement, you will be liable to pay a cancellation charge to the scale shown in the table
below. These charges are based on the estimated cost of cancelling your trip and the losses
we may suffer if we cannot resell your seat on the trip.
| Period of Notice Prior to Departure Date |
Cancellation Charge |
| More than 28 days |
Deposit only |
| 22-28 days |
30% of tour cost |
| 15-21 days |
60% of tour cost |
| 7-14 days |
90% of tour cost |
| Less than 7 days |
100% of tour cost |
Changes/Cancellations made by us
All our tours and itineraries have been designed in good faith.
Sometimes, because of circumstances beyond our control, we have to alter the itineraries due to
seasonal closing or repairs to buildings etc.
We reserve the right to change the itineraries and/or dates of departure or cancel any trip.
Full refund will be given if changes made to the dates of departure do not fit in with your
plans or we have to cancel any trip due to circumstances beyond our control or the original
plan is not feasible. Unfortunately we are unable to pay compensation in these circumstances and
are not responsible for expenses or losses you suffer as a result.
